Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

酒店離植物園很近，步行就可到。酒店很安靜，服務很貼心，送大堂茶咖啡卷，晚上管家提醒了第二天的天氣並附送了小香包。酒店的餐食做的不錯，爸媽覺得好吃、乾淨。早餐種類比較豐富，不像網上説的類似經濟酒店餐。酒店每個房間送了鉑爵旅拍5張免費照片，帶父母體驗了一下，很難得一家人一起拍照，大家對拍攝過程和成片都很滿意，一趟比較值得回憶旅程。

房間打掃很及時，酒店離植物園太近了，夜遊晚上還有電瓶車在酒店通道等候送到房間，很暖心。賓客關係經理小賈jasper很認真，提前聯繫幫我們預約項目和各類需求，感謝。 房間首晚迷你吧: 遊客中心可以蓋章，感謝路途中給我們提供知識和郵票的上海阿姨。